WBC Website Maintenance

Annual Maintenance for Software projects

Around the world all corporate experience constraints with the existing vendors and in the process of finding a Reliable solution provider, yes! WBC can do maintenance relatively easy, making your life more sophisticated. WBC undertakes maintenance contracts for the software it has developed and also provide third party software maintenance support. It has well defined service level agreements customized to meet customer expectations on software project maintenance support services. We have classified as User / Technical / Product support. Find more about our service support and details on Maintenance projects below.

Web/Windows based Business Application

WBC receives repeat AMC (Annual Maintenance Contract) for desktop and web sites as its customer feels very easy and adaptable at the simplified processes and start increasing their revenues by concentrating on their core competencies; read below the phases involved in initiating the software maintenance.

• Phase 1: Send executable application with database
• All relevant documents (Viz. SRS, HLD, LLD, Program specification document, UML documents, Online help, user manual and other documents)
• Phase 2: Send complete Source code
• Phase 3: WBC will add the Source code in their source code control system
• Phase 4: Do changes, build application, ship latest releases and wait for other changes.
• WBC Team will review the code and be prepared to maintain the project Create a document to manage the change control request, to record the changes requested and this will be a key document to track the maintenance activities with version control.

We as a Service Provider will be responsible for the following maintenance tasks to be completed timely (within 24 hours from notice)

For Web Sites

• Manage - Control Panel for Domain names / Web spaces
• Web space / domain renewals (For which advance payment will be made)
• FTP user creation / deletion / changes
• Email ID creation for users when requested
• Website Security (from hacking and Injections)
• No adult content (Pornography)
• No online gambling
• No Spam
• No unsolicited e-mailing
• Vendor should guarantee of 99.99% availability per month.
• In case the website goes down due to fire / natural calamities, the vendor should commit a time frame to get the website up and running.
• It is preferable that the vendor has a mirror site in India or the US. (Optional)
• Website backups - Monthly/ quarterly / half yearly / every year - based on customer request
• Managing the payment gateway, capturing the orders, informing the order processing department on the orders received as per customer request (Optional)
• Database Backup and maintenance - i.e. deletion of unwanted records etc.
• Monthly website statistics reporting
• Monthly user log reports (if any available with website)
• Check all broken links in the website
• Minor HTML modifications in the existing design template, content and images as is, in particular allowing multiple member-login-IDs per member organisation.
• See that all pages will execute properly with no unexpected errors (Page not found and other similar errors)
• Adding what's NEW, latest news HTML- PAGE links to site
• Ensure the web pages are loading as quick as possible
• See that page design formatting will be uniform
• See that Sitemap is exactly laid out as per customer requirement
• If required check for web site design compatibility with Internet Explorer, Firefox browsers.
• Website uploading whenever necessary based on the files received from customer.
• Communication via Email reporting / Chatting
• We also undertake new html, image processing flash, programming work in enhancing the existing web site at a mutually agreed additional cost.

Read our Web site packages

Once the website launched and running successfully, it will inevitably need to be updated to keep your content fresh. Further if client is interested they can also seek our assistance for Internet Marketing

For other Software Applications

Our customer can be a software company which is looking for an offshore team to maintain their products or upgrade their old version software to latest version (read more about Software Migration) after completing the migration will enter in maintenance and support.

Or Customer may be a Non-IT company which wants to have an IT partner to manage their existing software applications.

1. We will study the available documents for the software

2. Review the software executable / source / database

3. And be ready for customer change requests / bug fixes / New amendments

All communication media will be by conference calls, text and voice, video chats, online demo using remote desktop management applications e.g. Goto meeting, Team Viewer, Log me in...

Time is ticking.... Join with WBC.